Help Desk That Actually Helps
The IT help desk is your employees' first point of contact when technology fails. A slow, frustrating help desk experience kills productivity and damages morale. Our managed help desk service gives your team fast access to certified engineers — by phone, email, or live chat — who resolve issues correctly the first time.
Operating across León, Guanajuato and the broader North American market, our bilingual team handles the full spectrum of end-user IT issues: connectivity problems, software failures, account lockouts, printer nightmares, and everything in between.
Our SLA Tiers
P1 — Critical
Complete business outage. Response in 15 minutes, resolution target 4 hours.
P2 — High
Significant disruption. Response in 30 minutes, resolution target 8 hours.
P3 — Medium
Partial disruption. Response in 2 hours, resolution target next business day.
P4 — Low
Minor issue or request. Response in 4 hours, resolution within 3 business days.
ITIL
CyberOps Core
All certifications are active and verifiable. View full credentials →